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Newsgroups: alt.folklore.urban
From: rrd@fc.hp.com (Ray Depew)
Subject: Re: alt.folklore.urban Frequently Asked Questions
Date: Mon, 1 Nov 1993 17:02:16 GMT

: Fb.Rolls-Royce will go to great extremes to fix problems and deny that there
: were any problems to protect their image.

Here ya go, gang: the official word from RR. The stationery is really impressive, too. Notice the careful wording of the letter, which preserves the "Fb" rating of this legend. Notice, also, the beautiful phrase "Rolls-Royce mythology". Typos & spelling errors are all mine; the letter is perfect.

R
R
luuuuuv that .sig

• cut here =============================

October 26, 1993
RLL 93/252

Mr. Ray Depew
[address deleted]

Dear Mr. Depew:

I wish to acknowledge and thank you for your letter to RollsRoyce Motor Cars Ltd. dated September 21, 1993 and your telephone conversation this morning; it was a pleasure speaking with you. As you are aware, your letter was forwarded to my office for reply as we are responsible for all sales and service matters in North America. I regret the delay in reply.

The tale that you depict in your letter is in fact one of the many stories of Rolls-Royce mythology; and yes we have heard many like it. If it isn't true, it should be and if we could afford it, it would be. But seriously, Rolls-Royce Motor Cars does value each of our owners and will go through great lengths to ensure that each owner is satisfied.

Thank you again for your letter, Mr. Depew, should you wish to discuss this matter further, please do not hesitate to contact me personally.

Sincerely,
[signature]
Ronald L. Leidenfrost
Manager Owner Relations

RLL:amf

cc: Rolls-Royce Motor Cars Ltd.